Marno Pole Street 16b, Veliko Tarnovo 5000, Bulgaria

We’re open Monday – Friday, 8 a.m. – 5 p.m. EEST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?
The delivery charges are different according to that from which country you are ordering. We'll make the exact calculation of the delivery charges and reconcile it with our clients before order execution.
Which payment methods are accepted in the Online Shop?
For now our online shop accepts payment with bank transfer to the bank account of VERTEX DESIGN LTD.
How long will delivery take?
The delivery time mainly depends on shipment location and delivery service, but also may vary, especially during peak periods and on when your payment clears.
How secure is shopping in the Online Shop? Is my data protected?
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
What exactly happens after ordering?
After we accept your order and clear the details about it, we start producing the requested items. That will take two to four weeks. After that, we expect our clients to make the full payment before we dispatch the goods.
Do I receive an invoice for my order?
The invoice will be sent to you in the order confirmation email. If you did not receive any emails from us, please check your spam folder.

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